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danielle.ibohn@danielleibohn.com
I have successfully deployed WhatsApp-based call center solutions that have resulted in:
30% increase in customer engagement through automated responses.
50% reduction in operational costs by replacing traditional call center models.
Enhanced customer retention rates with AI-driven personalized communication.
Technical Capabilities
- WhatsApp Business API Integration – Implementation of WhatsApp API for automated and manual interactions.
- Cloud-Based Infrastructure – Deployment of scalable cloud solutions for high availability and security.
- AI Chatbots & NLP – Development of AI-driven chatbots with natural language processing (NLP) for automated responses.
- CRM Integration – Seamless integration with existing customer relationship management (CRM) systems.
- Automated Ticketing System – Implementation of automated ticket management for streamlined support.
- Data Analytics & Reporting – Real-time monitoring and analytics dashboards for performance insights.
- Multilingual AI Models – Support for diverse languages through AI-powered translation and communication.
- Omnichannel Support – Integration with multiple communication channels, including email and SMS.
Technology Stack
- Backend: Node.js, Python, PHP
- Frontend: React.js, Angular
- Databases: MySQL, MongoDB, Firebase
- Cloud Services: AWS, Google Cloud, Azure
- AI & NLP: TensorFlow, Dialogflow, Rasa
- Security Protocols: End-to-end encryption, GDPR compliance, OAuth authentication
Key Features of My Solutions
- Real-Time Messaging & Automation – Ensuring quick response times through AI-driven workflows.
- End-to-End Encryption – Secure and private customer interactions.
- Customizable APIs – Tailored solutions to meet business-specific requirements.
- Scalability & Load Balancing – Optimized for handling large customer volumes efficiently.
- Integration with Payment Gateways – Enabling transactions directly via WhatsApp