HI,

• Identified and implemented opportunities for operational improvement through automation and DevOps best practices, enhancing customer experience by 86% and driving a 66% increase in acquisition and retention.
• Streamlined sales operations by integrating CI/CD pipelines to deploy tools that supported 12 staffs , boosting lead generation and conversion rates by 30% and exceeding monthly sales targets by 50%.
• Developed and executed automated marketing campaigns using WhatsApp APIs, enhancing product launch support and increasing engagement efficiency.
• Created innovative and interactive WhatsApp-based solutions through the deployment of secure and scalable backend systems, improving customer interaction and brand connectivity.
• Collaborated with developers and designers to implement an interactive online support system, leveraging microservices architecture to deliver scalable and reliable customer support experiences.
• Conducted user research and usability testing with 34 staff members, utilizing DevOps tools to implement continuous feedback loops, which improved overall user experience by 78%.
• Performed competitive analysis using data analytics platforms, integrating results into dashboards to inform management with 90% accuracy for strategic decision-making.
• Utilized CRM databases efficiently, incorporating automated data pipelines to analyze the performance of campaigns, uncover trends, and provide actionable insights.
• Built and managed a remote customer support team with cloud-based collaboration tools, enabling extended service hours and a revenue boost from international markets.
• Drove the adoption of customer service technologies, including live chat and AI-powered bots, integrating them with DevOps CI/CD workflows to ensure rapid deployment, increasing customer engagement by 20%.