Hi, i'm {{Dev Ops}} {{ Fullstack }} {{Business intelligence Expert }}

DevOps

Hi, i'm {{Dev Ops}} {{ Fullstack }} {{Business intelligence Expert }}
DevOps

HI,

  • Identified and implemented opportunities for operational improvement through automation and DevOps best practices, enhancing customer experience by 86% and driving a 66% increase in acquisition and retention.
  • Streamlined sales operations by integrating CI/CD pipelines to deploy tools that supported 12 staffs , boosting lead generation and conversion rates by 30% and exceeding monthly sales targets by 50%.
  • Developed and executed automated marketing campaigns using WhatsApp APIs, enhancing product launch support and increasing engagement efficiency.
  • Created innovative and interactive WhatsApp-based solutions through the deployment of secure and scalable backend systems, improving customer interaction and brand connectivity.
  • Collaborated with developers and designers to implement an interactive online support system, leveraging microservices architecture to deliver scalable and reliable customer support experiences.
  • Conducted user research and usability testing with 34 staff members, utilizing DevOps tools to implement continuous feedback loops, which improved overall user experience by 78%.
  • Performed competitive analysis using data analytics platforms, integrating results into dashboards to inform management with 90% accuracy for strategic decision-making.
  • Utilized CRM databases efficiently, incorporating automated data pipelines to analyze the performance of campaigns, uncover trends, and provide actionable insights.
  • Built and managed a remote customer support team with cloud-based collaboration tools, enabling extended service hours and a revenue boost from international markets.
  • Drove the adoption of customer service technologies, including live chat and AI-powered bots, integrating them with DevOps CI/CD workflows to ensure rapid deployment, increasing customer engagement by 20%.

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