PROJECTS
Twenty projects, one goal: work that teams adopt
Each card shows the before, the after and the skills it proves.
7.45% → 8.08%Kred recovery rate
21.3M → 40.9MXAF captured by Kred in one week
3,617MoMo invoices generated and sent, 100% delivered
63%+voice contacts deflected to digital channels
10+solutions built and deployed
8leading brands served
FEATURED · AI
Start hereKred · AI Collections Agent
BEFOREManual, slow collections follow-up
AFTERKred sends tailored reminders, attaches invoices and classifies customer replies
AI agents & insights
Agents that act, and analysis that changes decisions.
AI AGENTS
Task Follow-up Agent
Before · Team tasks needed constant manual reminders
After · A Copilot Studio agent reminds each person with the concrete step to close the task
Copilot Studio · Agents
Result: used daily by a team of 11
AI AGENTS
Maturity & Legal Framework Agent
Before · Project maturity judged case by case, with no shared reference
After · An agent reads the legal framework, analyses the data provided and shows where a project stands on maturity, with recommendations
Copilot Studio · Power Apps · Maturity framework
Result: scored dimensions, gaps and recommendations in one report
AI AGENTS
Multi-agent & MCP in Copilot Studio
Before · An MCP connector that did not work in Copilot Studio
After · A Power Automate flow with a JSON schema gave the agent the same actions
Copilot Studio · MCP · Power Automate
Result: multi-agent setup working without the native MCP connector
AI & INSIGHTS
Sentiment Analysis behind MTN Wanda
Before · Rising data complaints blamed on network quality
After · Machine-learning sentiment analysis of customer verbatims showed a shift to video streaming, which led to a new offer for heavy data users
Machine learning · Customer verbatims
Result: MTN Wanda is today the no. 1 offer at MTN Cameroon
Messaging & contact center
WhatsApp and digital channels that replace calls, queues and paper.
CUSTOMER EXPERIENCE
Contact Center Digital Transformation
Before · Customers called or walked into agencies for simple information
After · Information pushed on WhatsApp, chatbots on every digital channel, QR codes in agencies and at resellers
Omnichannel · WhatsApp · Chatbots
Result: 63%+ of voice contacts deflected to digital, 5 physical touchpoints closed
CONTACT CENTER
Activation Bot on WhatsApp (Genesys Cloud)
Before · Home and Pro No Limit activation requests had no guided entry point
After · A WhatsApp bot collects the request details and routes them to the activation team
Genesys Cloud Architect · WhatsApp
Result: 10-field request template, with 10 rejection cases mapped to an exact reason and next step
MESSAGING
Bill Letters: Bulk Send on WhatsApp
Before · Monthly business invoices sent from a failing spreadsheet setup
After · Bulk sending on the Meta Cloud API, with approved templates and a sending plugin
WhatsApp Cloud API · WordPress · Apps Script
Result: first end-to-end send accepted by Meta
MESSAGING
Paperless Documents in Agencies
Before · Receipts and invoices printed at the counter
After · Sent to the customer on WhatsApp with the PDF attached
WhatsApp Cloud API · WordPress
Result: plugin v1.4.1 built; the PDF goes straight to Meta and is never published
Automation & quality
Flows and testing that remove manual work and catch problems early.
AUTOMATION · CEXS
MoMo Billing Invoices
Before · A new MoMo billing template to validate and prove at scale
After · In production: invoices generated and sent automatically
Automation · Billing templates
Result: 3,617 invoices generated, 3,617 sent (100% delivered)
AUTOMATION · CX
NPS Reporting & Detractors
Before · NPS consolidated by hand from Excel files
After · An automated flow counting promoters, passives and detractors by touchpoint and date
Power Automate · Power Apps · Excel
Result: 1,211 responses from 68 touchpoints consolidated in one run
QUALITY
Synthetic Testing & Monitoring
Before · Manual testing, incidents found late
After · Automated multichannel testing, with change management
Kapptivate · Change management
Result: 49 monitors, 95,261 test executions in 30 days
Customer experience, data & web
Pilots, dashboards and web builds grounded in how people really use things.
CUSTOMER EXPERIENCE
In-store Self-Service Pilot
Before · Self-service not yet proven in store
After · A day-by-day pilot with clear recommendations
Pilot management · CX
Result: 61 transactions run, 27 successful (44%); self-registration at 90%
DATA
Retail Analytics App
Before · No view tailored to each role
After · Multi-role dashboards with secured access
React · Dataverse · Azure AD
Result: in development: 4 user roles, from cashier to Head of Retail
DATA
Digital Product Analytics
Before · Product and marketing choices made without usage evidence
After · 250,000 monthly active users analysed, with user research and usability tests
Analytics · User research · Usability testing
Result: engagement time x2, drop-off -30%
WEB
Web & Automation Builds
Before · Teams needing simple tools, fast
After · WordPress shops and plugins, Power Apps trackers
WordPress · Power Apps · APIs
Result: bookable agencies raised from 2 to 12 in August 2026
Ventures & web builds
Brands and sites I built for my own companies and for clients.
VENTURE · WEB
MYDRINKABLE
Before · A new natural-juice brand with no website or order tool
After · Two WordPress theme directions for six flavours, and an orders plugin that generates the order-tracking Excel file automatically through Power Automate
WordPress · PHP · Power Automate · Excel
Result: orders plugin v1.3.2 on mydrinkable.com feeds the Excel tracking file
CLIENT · WEB
INB Law Firm
Before · A law firm whose online presence did not match its profile
After · The LexAurum theme: a fully dynamic Customizer, custom navigation and mobile layouts, plus a coming-soon theme that collects subscribers
WordPress · Theme development · MySQL
Result: theme iterated through v1.8.0
VENTURE · E-COMMERCE
SMARKET
Before · A general store with one seller and no online shop
After · A WooCommerce shop with its own theme and a full visual identity, built from a validated mockup
WordPress · WooCommerce · Branding
Result: live at smarketsarl.com
VENTURE · MESSAGING
MYDIB WhatsApp Inbox & Orders
Before · Bulk sends, customer replies and orders handled in separate tools, with no message tracking
After · Bulk WhatsApp messages sent from WordPress, with every message tracked (sent, delivered, read) in the inbox, and orders in the same plugin
WhatsApp Cloud API · WordPress · Webhooks
Result: messages sent and tracked end to end, inbox and orders in one plugin on mydrinkable.com
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