Identified and implemented opportunities for operational improvement through automation and DevOps best practices, enhancing customer experience by 86% and driving a 66% increase in acquisition and retention.
Streamlined sales operations by integrating CI/CD pipelines to deploy tools that supported 12 staffs , boosting lead generation and conversion rates by 30% and exceeding monthly sales targets by 50%.
Developed and executed automated marketing campaigns using WhatsApp APIs, enhancing product launch support and increasing engagement efficiency.
Created innovative and interactive WhatsApp-based solutions through the deployment of secure and scalable backend systems, improving customer interaction and brand connectivity.
Collaborated with developers and designers to implement an interactive online support system, leveraging microservices architecture to deliver scalable and reliable customer support experiences.
Conducted user research and usability testing with 34 staff members, utilizing DevOps tools to implement continuous feedback loops, which improved overall user experience by 78%.
Performed competitive analysis using data analytics platforms, integrating results into dashboards to inform management with 90% accuracy for strategic decision-making.
Utilized CRM databases efficiently, incorporating automated data pipelines to analyze the performance of campaigns, uncover trends, and provide actionable insights.
Built and managed a remote customer support team with cloud-based collaboration tools, enabling extended service hours and a revenue boost from international markets.
Drove the adoption of customer service technologies, including live chat and AI-powered bots, integrating them with DevOps CI/CD workflows to ensure rapid deployment, increasing customer engagement by 20%.